84 open · citizens 46 · hawkers 38
Every complaint, one queue
Unified view for complaints from citizens (via portal) and hawkers (via app). Each ticket routed to a ward officer with an SLA clock.
Open tickets
84
46 citizen · 38 hawker
SLA on-time
92%
▲ 4pp this month
Avg resolution
18.4h
▼ 6h faster
Breached SLA
6
2 urgent > 4h
All open 84
From citizens 46
From hawkers 38
Overcharging 12
Harassment 6
Payment issue 18
Stall dispute 10
Suggestion 24
Other 14
| # | Source | Type | Description | Ward | SLA | Status | ||
|---|---|---|---|---|---|---|---|---|
| C-4281 | Citizen | Overcharging | Collector asked ৳500 for ৳120 toll Sadarghat · Row C · unofficial |
Ward 18 | 3h left | New | ||
| H-0912 | Hawker | Payment not reflected | H-18442 · ৳500 bKash paid, app still shows due TrxID 8KZ92LR42P · from 2 days |
Ward 12 | 14h left | Investigating | ||
| H-0911 | Hawker | Harassment by collector | H-21033 · unofficial collector demanded bribe Audio evidence attached |
Ward 20 | 1h 20m | Urgent | ||
| C-4280 | Citizen | Physical altercation | Elderly hawker pushed by parking enforcer 2 witnesses · video by reporter |
Ward 20 | 0h 40m | Urgent | ||
| H-0910 | Hawker | Stall dispute · M-142 | H-21003 claims slot already allocated Two booking confirmations issued · system bug? |
Ward 20 | 2d left | Mediation | ||
| C-4279 | Citizen | Suggestion | Add covered seating near Motijheel market Heat / rain during Friday markets |
Ward 12 | 6d left | New | ||
| H-0909 | Hawker | Suggestion | Request weekly plan for Ramadan period only Seasonal income · 48 co-signers |
Ward 18 | 6d left | New | ||
| H-0908 | Hawker | Manual-ref pay unverified | Sent Nagad 4 days ago, still pending H-22104 · Nasrin Akter |
Ward 9 | 8h left | Assigned | ||
| C-4265 | Citizen | Overcharging · resolved | Refund issued · officer warning noted Closed by Insp. Rahim · 14h SLA |
Ward 12 | 14h · on-time | Resolved | ||
| H-0884 | Hawker | ID card damaged | Request for QR re-issue H-09021 · fulfilled · 2 days |
Ward 1 | On-time | Resolved |
Page 1 of 9 · 84 open
By source · this month
164 total
Citizens · portal
94 · 57%
Hawkers · app
70 · 43%
Hawker complaints rising — mostly payment reconciliation (manual-ref delays). App now lets them attach TrxID and amount so officers can verify in one click.
SLA by severity
Urgent
Harassment · physical
4h
High
Overcharging, payment
24h
Normal
Stall disputes
72h
Low
Suggestions, other
7d
Top suggestions · 30d
auto-taggedRamadan seasonal plan48
Covered seating34
Sunday market addition22
Garbage bin near stalls18